Technical Advisor - Filipino
Ref # 26232
AED 5000/-
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Location : United Arab Emirates
Job Category : Computer / IT / Telecom
Assignment and main responsibilities Technical Support " Provide technical support to users over the phone, via email, the Web or the newsgroup. " Document all interventions towards users. " Follow-up on users' requests. " Provide above reproach service according to Cube's standards Production of variable content documents " Create demos " Implement developed solutions at customers' sites Other responsibilities " Participate in development sessions. " Train customers on new processes. " Assume all related tasks to provide a top quality customer service " Communicate with the Clients to organize site visits regarding installations of our software products and perform the installations on site. " Provide technical training to end users, clients and partners for our software products. " Keep the knowledge base articles on the help desk system up to date, with the latest resolved support issues. " Provide technical support to Clients for resolving their issues through phone, email and online help desk system. " Provide consultancy to Clients regarding our software solutions. " Liaise with the technical and sales department for a successful and satisfactory delivery of solutions to Clients. " Educate and train self to keep up with the latest releases of the software products carried by our Organization. " Maintain and configure the internal office network as and when required. Academic training and experience " Reputable training in computer science or relevant professional experience " One year of experience in technical support Technical requirements " Basic knowledge of actual software and Windows operating systems " Knowledge of networking and network troubleshooting. " Understanding of laser printers " Asset: knowledge of the VB Script " Asset: knowledge of print infrastructure and printer drivers Profile " Perfect English Written / Spoken " Proactive and customer oriented attitude " Communication and interpersonal skills " Strong ability for technical learning " Creativity and innovation in searching for solutions " Ability to identify and analyze needs " Ability to work under pressure and manage several tasks at the same time " Good sense of priorities and contingencies " Analytical and problem solving abilities " Ability to summarize and document