BEHAVIOURAL INTERVIEW

 

Behavioral interview

It is a common type of job interview in the modern workplace. In this sort of interview, interviewers tend to bring out questions about general situations where the candidate is asked to describe how he or she handled a specific problem. The conduct of the Behavioral interview and its Behavioral questions are important tools to appraise the possible performance level of candidate since the most accurate predictor of an individual’s future performance is his or her past performance in a similar situation.

Behavioral interview questions can be described : Top

As probing questions of past experiences of a candidate in a given conflict environment. The Candidate is then asked to describe the situation, how he or she handled the conflict, and what the Final outcome was.

Situational and/or Task-Oriented questions: What actions have been taken and what were the results and the outcome of these actions?
The interviewer will ask a series of questions which typically have straight-forward answers. Questions like "What are your strengths and weaknesses?" or "What major challenges and Problems did you face? How did you handle them?" or "Describe a typical work week" are some of the most commonly asked. In a behavioral interview, an employer has already drafted out the Skills those are necessary for a person to possess to be effective in handling the job. The goal then of the interview is to find out if the candidate has those skills. Knowing how the candidate acted Upon a given situation can help employers predict how well the candidate might perform in a Particular job.

The interview process will also assess the candidate's ability to respond to the sorts of situations that the job may present him/her with. The questions asked will therefore be based on the job description, the performance indicators, the skills/personal qualities required and the interviewer's knowledge of operating in the role. In all ways, the interviewer’s goal is to evaluate the levels of :Competency, Verbal Communication Skills, Research Skills, Flexibility, Critical Thinking Skills, Analytical Ability, Appropriate Judgment Ability, Problem Solving Ability, Ability to work in teams, Quick Learning, Enthusiasm/Motivation, Initiative, Innovation and the Leadership Ability of the candidate. Top

ADAPTABILITY

"Learn to adjust yourself to the conditions you have to endure,
but make a point of trying to alter or correct conditions
so that they are most favorable to you."
- William Frederick Book

1. How flexible are you?
2. Tell us about the last time there was a significant change in your job. How did you view the change? How did you     adjust to the change and what was the result?
3. How would your coworkers describe your behavior during the last major change in the work environment in your     current position?

ATTITUDE

Attitudes reflect a tendency to classify objects and events and to react to them with some consistency. Attitudes are not directly observable but rather are inferred from the objective, evaluative responses a person makes. Thus, investigators depend heavily on behavioral indicators of attitudes— what people say and how they respond to questionnaires.

1. Describe your attitude at work.
2. How would your supervisor describe your attitude?
3. How would your coworkers describe your attitude?
4. How do you maintain a positive attitude towards your work?
5. When was the last time you were angry at work?
6. When do you find that you need an attitude adjustment with regard to your work? How often does this happen?
7. Tell us about a situation in which your attitude had a positive impact on your coworkers.
8. Tell us about a situation in which your attitude had a negative impact on your cowrkers Top

CONFIDENCE

                                 "One who has lost confidence can lose nothing more."

1. How much confidence do you have in yourself?
2. Tell us about a situation that would demonstrate your self-confidence.
3. Tell us about a situation that would demonstrate the level of confidence your manager has in you.
4. Tell us about a situation that would show the confidence your coworkers have in you.
5. How do you deal with failure?
6. Tell us about a situation in which you had little or no confidence in yourself and how did you overcome it.
7. In which situations are you the most confident? 8. In which situations are you the least confident?

CONFLICT

An overt struggle between individuals or groups. Conflict occurs whenever the action of one person or a group prevents, obstructs, or interferes with the goal achievement or action of another person.

1. How do you deal with conflict?
2. How does conflict affect you?
3. Tell us about a situation that involved conflict and the ways you did to resolve the situation.
4. When was the last time you encountered conflict on the job? What happened?
5. Relate to us a confrontation that you have had with your supervisor. Who was wrong and why?
6. Tell us about the last time that you disagreed with your supervisor.
7. Tell us about a conflict that you have had with a client.
8. Tell us about the last time that you had a disagreement with a coworker.
9. Tell us about the last time you had a disagreement with someone at work. With whom did you have conflict with and how did it affect you? Top

COMMUNICATION

Communication is much more than words going from one person's mouth to another's ear. In addition to the words, messages are transferred by the tone and quality of voice, eye contact, physical closeness, visual cues, and overall body language.

1. How would you rate your communication skills? Why?
2. How would your co-workers rate your communication skills?
3. How do you effectively communicate with others?
4. What steps do you take to establish rapport with others?
5. Tell us about a situation where you demonstrated good communication skills.
6.Tell us about a situation where you demonstrated poor communication skills. What would you do to avoid the    same situation from happening?
7. What are some of the means of communication in the workplace?
8. What are the rules to follow to ensure effective communication with your coworkers?
9. How can a supervisor establish effective communication with the staff?
10. What means of communication may be used to effectively establish a new policy?
11. How important is listening to effective communication?
12. What are some of the characteristics of a good listener?
13. Under what instances is written communication more appropriate to use than verbal communication? Top

ANALYTICAL SKILLS

If you describe someone as analytical, it means the person is always thinking about things -
analyzing, pondering, etc. A person who is analytical will have all of the facts
about something before acting on it
.

1. Tell us about your analytical skills. What steps do you take when analyzing complex problems?
2. How would your manager rate your analytical ability?
3.Tell us about a particularly difficult problem that you had to analyze for possible solution. Relate to us the    circumstance and what your recommendations were to address the problem.
4. Tell us about a situation where the analysis that you performed was incorrect. What could have been done to elicit    a different result?

CREATIVITY

Creativity is the ability to think up and design new invention and produce works of art.
It is the ability to see something in a new way, to see and solve problems no one else
may know exist, and to engage in mental and physical experiences
which are new, unique, or different.

1. Are you creative? Give us an example of your creativity.
 2. Describe a situation where you came up with a creative solution to a problem.
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CAREER GOALS & CHANGE
1. What is your career goal?
2. What are your long-term career goals?
3. Where do you see yourself 10 years from now?
4. How do you deal with change?
5. Why are you seeking a career change?
6. What changes have occurred in your current job? What do you think of these changes?
7. How has your current job changed since you first started and how have you contributed to these changes?
8. Tell us of any change you have brought about in your job.

EDUCATION AND TRAINING

1. Why did you choose to attend the college where you graduated?
2. How does your experience and education qualify you for this job?
3. What training have you received that qualifies you for this job? What skills and abilities do you have?
4. What additional training will we provide you if we hire you?
5. What steps have you taken to improve your job skills?
6. How has your current position prepared you to take on greater responsibilities?
7. What is the most difficult assignment you have had?
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CURRENT JOB
1. Describe a typical day in your current job.
2. In what ways have you grown in your current job?
3. What career or promotional opportunities have you created for yourself in your current job?
4. What aspect of your current job do you enjoy the most? The least?
5. When was the last time that you left work at the end of the day happy?
6. What has been your most significant contribution in your current job?
7. When was the last time that you left work at the end of the day unhappy?
8. If you could eliminate any one of your duties in your current job, which duty would you? Eliminate?
9. What frustrates you the most about your current job?
10. Why do you want to leave your current position?

NEW JOB
1. What do you know about our company? What aspect of our organization has the greatest? appeal to you?
2. Knowing our organization and the position that you are interviewing for, what can you contribute to the company and in what aspect?
3. If you‘re hired, how long will it take before you start contributing to the growth of the company?
4. What part of the job that you are interviewing for do you look forward to the most?
5. How will the job you are interviewing for fit into your career plans?
6. What do you think your responsibilities will be if you are hired?
7. Why are you interested in the position?
8. What are you seeking from this job?
9. Why do you want this job and how does it fit you?
10. What do you intend to accomplish as a (title of new job) in our company?
11. Why should we hire you?
12. How long do you plan on staying with our company?
13. Which companies are you interviewing with? 14. What part of the job that you are interviewing for do you look forward to the least?
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DECISION-MAKING
1. What types of decisions are easiest for you to make and which ones are the most difficult? Why?
2. How would you rate a job that requires you to constantly make decisions?
3. How do you feel about being held responsible for the decisions that you make?
4. How do you go about making difficult decisions?
5. Give us an example of your ability to make decisions under pressure.
6. Tell us about the best decision that you have made on the job.
7. Tell us about the worst decision that you have made on the job.
8. Tell us about the last time you decided not to make a decision. How did it turn out?

INTERPERSONAL SKILLS

Mental and communicative algorithms applied during social communications and interactions in order to reach certain effects or results. The term 'interpersonal skills' is used often in business contexts to refer to the measure of a person's ability to operate within business organizations through social communication and interactions.
1. What do you think would your supervisor say about your work?
2. What do you think would your coworker say about your work?
3. What one thing would your boss likely to say about his or her greatest problem with you?
4. Tell us about the worst supervisor you have worked under.
5. Tell us about the best supervisor you have worked under.
6. How would your best friend describe you?
7. How would your worst enemy describe you?
8. What situations would make you lose your temper?
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INITIATIVE

The first step in doing or beginning something.
1. What do you do when you do not know the answer to a question or the proper procedure in doing something?
2. Tell us about a situation that demonstrates your initiative.
3. How do you show initiative on your current job?

INTEGRITY

Quality characterized by honesty, reliability, and fairness, developed in a relationship over time. Customers and clients have much more confidence when dealing with a business when they can rely on the representations made.
1.  Describe your ethics. What are your values?
2. How much trust does your supervisor have in you? Tell us of a situation that would illustrate how much your     supervisor trusts you.
3. How much trust do your coworkers have in you? Tell us of a situation that would illustrate how much your     coworkers trust you.
4. You are sitting next to a coworker who is consistently rude to others over the telephone. You realize that no one is     aware of this. How would you handle this situation?
5. Give us an example of your ability to work in a position handling confidential information.
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JUDGEMENT

Ability to discriminate between or among two or more states or conditions.

1. Give us a situation that illustrates your ability to exercise good judgment.
 2. Under what circumstances is it acceptable to deviate from company policy?
 3. What is common sense? Tell us how you use common sense in your current job.
 4. To what extent have you been able to exercise independent judgment on the job?
 5. Tell us about a situation where you made a mistake. How did you handle the mistake and what was the resolution?
FAILURE

"If all this happened to you, what paradigm might you develop? How might that paradigm affect your life from that point on? What does this tell you about Abe? There are no failures, only lessons to be learned." - Oprah Winfrey

1. How do you deal with failure?
 2. How do you deal with rejection?
 3. Tell us about a situation in which you failed. What did you learn from your failure?
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SELF MOTIVATION

1. What motivates you?
2. What aspects of your current job are difficult for you to get motivated for? |
3. Tell us about the last time you felt unmotivated at work.
4. How do you motivate yourself to complete unpleasant assignments?
5. This position involves very repetitive work. How will you keep yourself motivated?

PRESSURE/ MULTI-TASKING
1. How do you react under pressure?
2. What experiences have you had in pressure situations?
3. How do you work under tough and demanding supervisors?
4. Tell us about the pressure you encounter in your current job.
5. Tell us about the last time that you failed to meet a deadline.
6. Provide us with an example of how you have asserted yourself in an emergency or high-pressure situation.
7. What would your co-workers say about your performance under pressure?
8. What types of pressure do you see in the job that you are interviewing for? How will you deal with the pressure of this position?
9. Tell us how you multitask on a typical day in your current job.
10. How do you manage multiple tasks?
11. Give us an example of your ability to multitask.
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PRIORITIES/ ORGANIZATION/ PLANNING

1. What is the importance of prioritizing work? How do you prioritize your work?
2. What is the importance of planning your work? How do you plan your work?
3. How do you deal with multiple priorities?
4. How do you deal with conflicting priorities?
5. You are given a number of assignments. How will you prioritize the assignments?
6. Along with your other assignments, you have been given a rush assignment that has to be
    done. What adjustments or considerations will you make in trying to complete the rush
    assignment?
7. On what basis should a supervisor schedule and assign work?
8. How do you keep your work and files organized? You are constantly working with
    customer correspondence and work files. How will you keep your work organized?
9. Give us an example of your organization skills.

PROBLEM-SOLVING

1. What are the essential elements of effective problem solving?
2. Provide us with an example of your problem-solving ability.
3. What do you do when you have difficulty in solving a problem?
4.Tell us about a situation in which you were required to analyze and solve a complex
   problem. How did you manage the situation and what was the result?
5.Tell us about the most challenging problem you have had to solve. Top

RELIABILITY/ DEPENDABILITY
1. How many times have you been absent or late to work in the past 6 months?
2. How do I know that I can rely on you?
3. Give us an example of how reliable you are.

RISK
1. How do you deal with risks on the job?
2. Describe the greatest risk that you have taken which resulted in failure.
3. What is the greatest failure you have had? What would you have done differently?

SALARY AND BENEFITS
1.What salary are you seeking?
2.What is your current salary?
3.How much should we pay you?
4.When was the last salary increase you received and how did you earn it?
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STRENGTHS AND WEAKNESSES
Strengths
1.
Why should we hire you?
2. What can you contribute to our organization?
3. What is your greatest strength?
4. What part of your current job are you most comfortable with?
5. What are your strong points and how have they helped you to succeed?

Weaknesses
1. What is your greatest weakness?
2. What are your weak points and how have you overcome them?
3. What about yourself that you want to improve?
4. In which area do you need to make the improvements?

STRESS
1.How do you deal with stress?
2. Tell us about the stress which you encounter in your current job. How do you deal with it?
3.What types of stress do you see in the job that you are interviewing for? How will you
handle it?
4.Do you feel more stress from working with deadlines or working with people?
5.What would your co-workers say about your performance under stress?
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TEAM

Cooperative effort by the members of a group or team to achieve a common goal.
1.
Tell us about a successful team of which you were a member. In what ways were you able
    to contribute?
2. What qualities do you have that make you an effective team player?
3. When working in teams, are you a leader or a follower?
4. Do you work better by yourself or as part of a team?

TRUST

Firm reliance on the integrity, ability, or character of a person or thing.

1. How important is trust to you?
2. What must others do to earn your trust?
3. Tell us about a situation in your career where you lost someone’s trust.
4. Tell us about a situation in your career where you lost your coworker’s trust. Top

WORKING INDEPENDENTLY

1. How do you feel about working by yourself with minimal structure?
2. How do you feel about working with minimal supervision?
3. Tell about a time when you felt that you were working too hard.
4. Tell us about the last time you were criticized for your performance on the job.
5. Tell us about a time when you felt that you were not working hard enough.

CLOSING

1. Do you have anything to add?
2. Have we covered everything?
3. Do you have any questions?
4. What else should we know about you?

REFERENCES

1. What would your references say about you?
2. What would your references say about your greatest weakness?
3. What would your references say about your greatest strength?
4. Why did you choose the references that you have provided us? Top

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